MOON ROCKS TERMS AND CONDITIONS
Check-In Time: 14:00hrs Check-Out Time: 10:00hrs
Early check-in or late check-out is subject to bed/room availability on the relevant day, to be reconfirmed with the Front Office staff.
For Premium privilege guests, a flexible (24:00 hrs) check-in and check-out policy, subject to availability, applies.
For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period is from 20th of June until 31st of August.
A full room rate will be chargeable for check-out after 12:00 hours.
It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.
Upon check-in, all guests must register through a guest registration form and pay security deposit for possible damage in the amount of 30€ or 200kn which will be refunded upon the check out if no damage has been made.
Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.
Group Guests may have some special arrangement based on their contract with Admiral Hotel or based on a unilateral decision of the Hotel Management.
The Guest or Group is allowed to modify/cancel the reservation by email or fax
At least 45 days prior to the arrival date - no cancellation fees apply and a refund of the total amount shall be granted.
At least 30 days prior to the arrival date - 70% refund of the total amount shall be granted.
At least 15 days prior to the arrival date - 30% refund of the total amount shall be granted.
If the time for canceling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay.
In case of subjective dissatisfaction of guests, the hostel will do everything in its domain to meet the needs of the guest and meet his expectations, such as additional cleaning of the room, allocate another room according to the availability of the facility, etc. but will not be responsible if the guest decides to leave the hostel, paid amount is considered non refundable.
Hostel management will help the guest in finding a new, replacement accommodation that the guest will have to pay at his own expense.